Product Reviews

PSE2000

Tuesday 11 August, 2009

First of all I contacted your company and spoke with Mark. I had a million questions prior to the purchase and Mark responded with no hesitation to all my questions in a very satisfactory manner, displaying 100% product knowledge. This no salt system is superb!The installation was a breeze. All I had to do was to purchase 5 feet of PVC schedule 40.It took me about 2 hours and I am not a plumber.This system is great, our hair feel silkily, our skin feels like we used lotion all over our body, the water taste great (no more bottled water) My wife uses now half the soap on the dishwasher and laundry. Anyway, I could go on and on. Bottom line this product is GREAT!!!! THANK YOU MARK. I WISH, I WOULD HAVE KNOWN ABOUT THIS PRODUCT LONG AGO...
Bill S.

We love it

Wednesday 22 July, 2009

We really love our new whole house water filter. It has made such a difference! No more chlorine smell or other chemical smell or taste in the shower or the sink. The water is crystal clear and tastes great! I grew up in Mt Shasta, CA and our water came from an artesian well that was pure snow runoff from the mountain. It was the purest, best water I have ever tasted! Now that we have your filter system, yours actually comes close. It was easy to install and even easier to operate. I really like the fact that I won’t have to change the filter for 6 months, and won’t have to change the charcoal in the main unit for 1,000,000 gallons. That is just Awesome!!! Thanks again for such a great product and we look forward to years and years of pure water usage. Most Sincerely, Adam Ratley, Capt, USAF Retired.

Enjoying our Pelican

Wednesday 22 July, 2009

We are thoroughly enjoying our Pelican system. We expect it to pay for itself relatively quickly, as we immediately stopped buying bottled water. Our showers also now are much more enjoyable and "feel" better. This is a great product, and I am amazed at how long the charcoal will last. The pre-filter changes are simple and not onerous. Installation was not particularly expensive, either.

All in all, a wonderful decision. It's hard to imagine going back
now. There is nothing like the freedom of simply turning the tap and getting great-tasting, safe water.

Sincerely,
Jack Byrd

Thanks

Wednesday 22 July, 2009

Local law changes outlawed conventional water softeners in my area so after researching many different systems on the internet, I settled with yours based upon the customer satisfaction and the excellent ratings your system has earned worldwide.


Well, here are photos of my do-it-yourself install. I contacted local installers but after contacting your tech support department who provided me excellent support like I have never experienced before I decided to do-it-myself. After consulting youtube for instructional videos on how to sweat copper fittings (be careful and watch more than one video) I tackled the job myself. I had to do a little re-routing since my main water inlet is on the right but it worked out great. I also included earthquake safety straps and some foam to secure the install incase the earth starts movin". Couldn't have done it without your tech support department. They were friendly, courteous, knowledgeable, available and not bothered by my multiple phone calls. That alone is worth the price.


SjS in California

Thanks for your assistance

Wednesday 22 July, 2009

Earlier today I spoke with Richie, in your customer service department. I was looking to order more o-rings for my NS-3 water softener, installed in March of 2008.
My problem was that when I went to change the pre-filter, the o-ring in the pre-filter housing seemed to have stretched, and did not fit in the groove as it should - it seemed to be about a half inch too large in circumference. Richie was patient and suggested putting the old o-ring in the refrigerator to see if it would shrink enough to fit, until the o-rings I ordered arrived. I put the o-ring in the freezer for about 10 minutes and it WORKED!!! It did shrink enough to just fit into the groove of the pre-filter housine. Thank goodness, for I had to shut off the water line that supplies my house, and without the pre-filter installed, no house water! Richie even went the extra mile, called me back and told me he has gotten permission to overnight express the o-rings I purchased. I am grateful.


On another note, last week I was leaving my local HomeDepot, and saw an older gentleman pushing a cart with 8 40-pounds bags of salt stacked on it. I truly felt for him, since that was me less than 2 years ago (before my double knee replacements). I spoke with him, a Mr. Margent, and asked if he knew about the NaturSoft softening system that didn't use salt, rather used nano-technology. He never heard of it and was very interested, since he had back surgery and had trouble carrying the bags of salt. I got his email address and sent him your website, as well as another that compares pros & cons of different ways to soften water of which your system is highly rated. I also gave him the distributor for this area, D&J Construction out of Woodbridge in case he wanted to investigate further.

In economic times like these, companies like yours, who have employees like Richie that care about their customers, make a big difference to people like me who are much more particular about how they spend their money. Your product is so cost-effective that people have to be nuts not to replace their salt based water softeners with the NaturSoft system. I really wish your company did more publicizing, so folks are aware of an alternative to the traditional salt-based water softening systems.