Product Reviews

Outstanding Customer Service!

Monday 13 July, 2009

Occasionally I find myself so impressed by someone in the product/service delivery industry that I am compelled to write a note of consequence as I am doing here.

My husband and I realized we needed to control the scale occurring within our water system. Although we have city water, it collects added minerals as it comes down the mountain. I was determined to find the right answer to this and our other water contaminates issues, however, much of my search of information in the public domain information was confusing and conflicted. Thus I set out to get the answers to an exhaustive list of questions compiled as I conducted in-depth research on purchase and installation of a water filter system. I resolved,a few key facts while talking with various companies but just was not satisfied. It wasn't so much with what they could answer, it was what they couldn't and I am savvy enough to know when someone is pitching vapor. I studied every available product and methodology (salt, salt-free, EasyWater, etc.) and ended up with Richard. I was semi-sold on a product in California but not comfortable. So I gave the Pelican product (last on my list) a call and Richard sealed the deal in a matter of a few calls.

Richard was prepared to answer every question and without hesitation could back up his "sales" statements with credible facts. There was not a question he could not answer and I knew he was not reading off a sales sheet. When I described our unique scenario regarding installation, Richard quickly offered a solution. He was outstanding not only from the service delivery perspective, but his creativity and personal commitment to exceeding customer expectations was instantaneous.. His ideas were refreshing, his approach with and attitude toward customers was inviting. Equally important was his knowledge of the product, effervescent personality and contagious enthusiastic “can do” attitude. I could ascertain he knew that in his line of business communication, flexibility, attention to detail and responsiveness to optimize and harmonize an experience are necessary skills. He masters them well. His outcomes are validation.

Customers have come to expect, many times demand, value for their time and money. Richard delivers. In this highly competitive market his experience and follow through serves him well. It is a testimonial to his strength in dealing with varied customer personalities who have a range of needs. He is a true professional..

After much ado, I must say we could not be happier with the product and with the customer service. Your organization truly gets what so many lack--the emphasis on pleasing the customer and, in a timely manner, being available to troubleshoot any situation. As a clinician, business woman and a healthcare executive I understand and appreciate the value of good health and the impact that clean, fresh water has on it. No more plastic bottled water for us or my family and bathing is a joy knowing my skin is being cleansed in the right manner.

We experienced a great outcome. We owe it all to Richard. I trust you shall always allow him to share his perspectives and vision regarding the dynamics of customer attraction and satisfaction. Please extend our gratitude for all his kindness, support and hard work on our behalf. I assure you we will not forget the way he handled this transaction and how he delivered on all he promised. He is a champion.

Respectfully,

Nancy Alsgard

South Pittsburg, TN

Softer skin and clothes

Wednesday 22 April, 2009

I installed a whole house water-filter in 2007. I have noticed that my clothes are softer and the color stay better since much of the chlorine is removed. By removing the chlorine my skin is not as dry as it used to be. I had to use a lot of lotion during the winter, not so much anymore. Everything from ice-cubes to cooking is better now.
I recommend getting one for everyone
The service at WaterFilterUSA is great! and that helps.

NS-3

Tuesday 07 April, 2009

We purchased a Pelican Natursoft NS-3 Salt Free Softener in Feb 2009 and within a week, the calcium carbonate buildup on our dishwasher heating element was completely gone. The water is softer, but not too soft. We live in Kokomo, IN where the city-supplied water hardness is about 20. - Lee

Pelican Combo Series

Monday 30 March, 2009

Greetings! It has been three weeks since we installed our Pelican Combo Series and we could not be any happier with the results thus far. We live in Ohio and we have dealt with hard water in our new home for three years. Now, and in less than three weeks, we have noticed the difference with soft water as advertised, brighter cloths after washing, shinier faucets, cleaner feeling skin, and less sediment in our Aqua Vie Water distiller. The change is remarkable, even in our toilet tanks as the hard water deposits were creating problems with the float. It would often times prevent the water shut-off valve from operating properly, causing the water to run for hours before we realized it was stuck - but no more. Your service was excellent and your response to questions, replacement parts and shipping issues were truly professional. We are sold and could not have made a more wise investment. Our plumber was also impressed with the install and indicated this was the first filtration system he has installed of this kind. He intends to look over your website for future possibilities as he specializes in water filtration system installs. Best of all, no salt. Great job and wonderful product! Looking forward to a long and healthier lifestyle with Pelican Water Technology. Sincerely, Ronney, Sandra, and Katherine

Great Water System

Wednesday 25 March, 2009

I wanted to thank you and your team who were so helpfull. it arrived on time,instructions were clear and all the parts were there.
I installed a PC600-C filter and UV onto my catchment and am very impressed with the results. finally rain water purer than when it fell, no more chlorine taste or smell.

Just a great water system
Thanks again Bob Alford