Product Reviews

We recently purchased one of your combination NaturSoft/Carbon filter units and are very please with it. I performed a great deal of research prior to purchasing this unit. Overwhelmingly, the reviews from those who purchased the units were very positive. Some professional plumbers and softener installers gave critical reviews, stating that the science behind this product was bad and that it will not work. Most of the time I could clearly see they were misinformed or incorrectly stating facts. Sometimes they were criticizing a NaturSoft softener by name as not softening, but clearly describing the carbon filter. I wound up disregarding their bad advice.

Before purchasing, we even had a Kinetico dealer visit our home, but we didn't want to have to add salt several times a year. The NaturSoft system is a perfect solution because it does not require salt and it costs much less than the Kinetico systems. The salt softeners also removed the calcium from the water. While this may sound good, I reasoned that we NEED calcium in our diets (just go to the supermarket and look at all the products that have added calcium these days). The NaturSoft system leaves the calcium in for our bodies to utilize, while still rendering the water soft. Obviously, it will also leave calcium deposits on the finish of the faucets. But the deposits come off easily and we expected it. The choice in softeners is extra salt (bad) or extra calcium (healthy).

Immediately after installing the softener, my wife noticed a difference in how soft the clothes were with the softened water. She was very pleased. Our city water is so chlorinated, that we would often go into the bathroom and think we had entered an indoor pool. My wife's back would tingle in the shower and her skin would dry out badly because of the chlorine. Our children would have skin problems if we did not add special expensive dechlorinater to their bath water. Now, the water does not cause any skin dryness or tingling.

Since the water smelled and tasted like it came from the local swimming pool, we were always buying kitchen sink carbon filters from a local retail store. The water tasted great, but it would only filter our kitchen sink water. Now, we are very pleased to drink the Pelican filtered water directly from ANY tap in the whole house.

I have also noticed that the dishwasher is leaving a LOT less calcium buildup on the dishes. We used to have a major calcium haze on the glasses. I had to clean off the very hazy calcium buildup from the glasses initially after getting the softener, but now the glasses come out practically spotless. We began to use the gelpacks instead of a solid tab after reading through Pelican's recommendations to use geltabs instead of solid detergent. This was very important.

Additionally, I also switched soaps as Pelican's instructions recommend. There is now a lot less soap buildup on the shower walls.

Prior to making a purchase, I used the online chat to ask questions for my research. During the installation and after we began to use the product, I also used the online chat to ask questions (such as deciding what dishwasher tab and bath soap to use). They were extremely helpful and even looked up brand names I gave them to see if they would work well with the NaturSoft softened water.

The only thing we did differently from the installation instructions was to tap into the two outside water hydrants from the main line BEFORE the whole house filter. This allows us to use unfiltered water for general outdoor use where filtered and softened water is not a main concern. The filter units will last much longer because of this decision.

We did have to purchase some special adapters, as well, when we purchased the plumbing supplies because we have plastic PEX piping and that was not mentioned in the installation instructions. Hopefully this will be added to the instructions some time soon.

We very much appreciate and recommend the Pelican NaturSoft and carbon whole house filters.

Corey