Occasionally I find myself so impressed by someone in the product/service delivery industry that I am compelled to write a note of consequence as I am doing here.
My husband and I realized we needed to control the scale occurring within our water system. Although we have city water, it collects added minerals as it comes down the mountain. I was determined to find the right answer to this and our other water contaminates issues, however, much of my search of information in the public domain information was confusing and conflicted. Thus I set out to get the answers to an exhaustive list of questions compiled as I conducted in-depth research on purchase and installation of a water filter system. I resolved,a few key facts while talking with various companies but just was not satisfied. It wasn't so much with what they could answer, it was what they couldn't and I am savvy enough to know when someone is pitching vapor. I studied every available product and methodology (salt, salt-free, EasyWater, etc.) and ended up with Richard. I was semi-sold on a product in California but not comfortable. So I gave the Pelican product (last on my list) a call and Richard sealed the deal in a matter of a few calls.
Richard was prepared to answer every question and without hesitation could back up his "sales" statements with credible facts. There was not a question he could not answer and I knew he was not reading off a sales sheet. When I described our unique scenario regarding installation, Richard quickly offered a solution. He was outstanding not only from the service delivery perspective, but his creativity and personal commitment to exceeding customer expectations was instantaneous.. His ideas were refreshing, his approach with and attitude toward customers was inviting. Equally important was his knowledge of the product, effervescent personality and contagious enthusiastic “can do” attitude. I could ascertain he knew that in his line of business communication, flexibility, attention to detail and responsiveness to optimize and harmonize an experience are necessary skills. He masters them well. His outcomes are validation.
Customers have come to expect, many times demand, value for their time and money. Richard delivers. In this highly competitive market his experience and follow through serves him well. It is a testimonial to his strength in dealing with varied customer personalities who have a range of needs. He is a true professional..
After much ado, I must say we could not be happier with the product and with the customer service. Your organization truly gets what so many lack--the emphasis on pleasing the customer and, in a timely manner, being available to troubleshoot any situation. As a clinician, business woman and a healthcare executive I understand and appreciate the value of good health and the impact that clean, fresh water has on it. No more plastic bottled water for us or my family and bathing is a joy knowing my skin is being cleansed in the right manner.
We experienced a great outcome. We owe it all to Richard. I trust you shall always allow him to share his perspectives and vision regarding the dynamics of customer attraction and satisfaction. Please extend our gratitude for all his kindness, support and hard work on our behalf. I assure you we will not forget the way he handled this transaction and how he delivered on all he promised. He is a champion.
Respectfully,
Nancy Alsgard
South Pittsburg, TN
Product Review By: Nancy Alsgard
